Refund policy

At nematyta.com, we believe in the effectiveness of our products and recommend that you use them for at least 14 days before considering a return.

Returns, refunds and exchanges policies and common questions:

WHERE CAN WE REACH YOU?

Our CS team is always available and will respond within 24 hours. Reach them at:

  • Email: hello@nematyta.com

To expedite the process through email, please make sure to clearly state your order number, your issue/concern, your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.
Please also be aware that some companies pose as nematyta. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be nematyta.

AM I ELIGIBLE TO RETURN THE PRODUCTS?

We are confident that our products work, and we encourage you to try them first for 14 days minimum, and experience the full benefits of nematyta. If you are still unhappy and wish to return the items, you may do so after 14 days. Please follow the instructions below:

  • Email us here: hello@nematyta.com
  • Please enter your order number and your email with which you made the purchase
  • Explain why you want to return the product and which product you want to return
  • We will contact you within 12 hours
  • Once your request has been approved, you will get a confirmation email with shipping guidelines

I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?

If the purchased product is damaged, reach out to us thru email within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will issue a replacement or if you want a refund you will need to return the product to us ( we do not cover the return cost ) To expedite the process, please make sure to follow this format when emailing our Customer Support team:

Subject line: Damaged or Defective product

  • Order No.:
  • Full name:
  • Description and photo or preferably a video of the defective product
  • Contact email address:

WHAT ITEMS ARE NON-REFUNDABLE?

  • Shipping Fees (if applicable)
  • Expedited Processing Fees

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request. *Note: Customers are responsible for shipping and paying for the return costs, we do not provide return labels. Please also do not return the product without prior consultation with our team.

HOW SOON WILL I GET MY REFUND?

As soon as you returned the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included there in.

We will refund the full product price less the value of any discount, and shipping charges.

LATE OR MISSING REFUNDS

If you have not yet received a refund, please follow these steps to resolve the issue:

1. Double-check your bank account to ensure that the refund has not been credited yet.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Reach out to your bank as there is usually a processing period before the refund is posted.

If you have completed these steps and still haven't received your refund, please feel free to contact us at hello@nematyta.com

WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.

Thank you for choosing Nematyta. We appreciate your business and look forward to helping you manage your pain and improve your quality of life.

Have questions?

Don’t hesitate to email us at hello@nematyta.com We are here to help :-).